Returns and replacements
Every print is made to order for you, so I can’t take returns for change of mind. If your print arrives damaged or with a fault, I’ll make it right.
What’s covered
Prints and frames that arrive damaged in transit, or with a printing or framing fault. This applies to every order, wherever it ships, including prints made and shipped within the US.
How to let me know
- Email scott@scottjon.com.au within 14 days of delivery.
- Include your order number and a few photos of the damage and the packaging.
- Please keep the print and packaging until we’ve sorted it out.
What happens next
- I’ll reply within 2 business days.
- Once confirmed, I’ll have a replacement made and shipped to you at no cost, shipping included.
- Replacements take about 3 to 4 weeks to arrive, or 1 to 2 weeks within the US.
- If I need the damaged print back, I’ll send you a prepaid return label, so returning it costs you nothing.
- If a replacement isn’t possible, you’ll receive a full refund to your original payment method within 5 business days.
Not covered
- Change of mind, or ordering the wrong size or frame
- Damage after delivery, or from hanging and handling
- Claims made more than 14 days after delivery
- Small colour differences between your screen and the printed paper
Order changes and cancellations
If you’d like to change or cancel an order, email me as soon as possible. If your print hasn’t gone into production yet, I’ll happily change it or give you a full refund.
Questions
Email scott@scottjon.com.au or call 0447 744 005. Shipping details are on the shipping page.
Scott Jon Aerial Art, Perth, Western Australia. Last updated 8 November 2026.